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SDL Offering Product Commitment Score Using Social Media Data
I recently returned from Singapore where I got to witness the last few presentations for a roadshow by members of the SDL Social Intelligence Customer Experience Measurement and Analytics (CXMA) team....
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Talking SDL Social Intelligence’s Customer Commitment Dashboard
I’m ready to go home. After 26 days on the road, six different hotels and countless meetings, I’m heading back to Seattle from London. I’m fortunate in that I really enjoy the places that I visit for...
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Conversations Have Always Been Leading Indicators Of What Is About to Come
Long before modern technology, conversations were monitored to gain insights on popular trends. The conversations around various French university pubs and cafes in the 1780′s forewarned the pending...
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Two “Opposing” Big Data Opportunities For Businesses
“Big Data” holds a lot of fantastic promises. From a healthcare perspective, medical experts should be able to better trend, locate and even isolate new outbursts of diseases. We can even optimize how...
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